Painting in France Terms & Conditions
Please complete the booking form and make payment as detailed.
By booking online you accept these terms and conditions on behalf of all members of your party.
All painting holidays include the following: Transfers to and from Beziers train station or airport | All accommodation | All continental breakfasts | All lunches, except lunch on free days – a mixture of restaurant meals and catered picnics including a glass of wine/beer and soft drinks | All evening dinners – a mixture of restaurant meals and catered dinners a welcome drink on each evening and soft drinks | All tuition | All entrance fees as detailed on the holiday itinerary | All transport during the holiday | All materials and equipment as detailed in our holiday description
Holiday does not include activities and lunch on the free day, air transportation, airport taxes, transfers from anywhere apart from Béziers airport or train station, visas, health or accident insurance, trip cancellation insurance, optional activities not included in the final itinerary or items of a personal nature such as laundry, communication charges or purchases or any additional hotel or accommodation costs over and above lodging and meals and drinks as detailed in the holiday details.
The holiday starts from 16.00 on the day of arrival until 10.00 on the day of departure.
All payments must be made as per the details on the booking form. All bank charges/transfer fees must be paid by the client
Please note that the accommodation advertised may be exchanged for accommodation of a similar standard. The client will be notified of this fact as soon as possible in these circumstances.
1. Booking your Holiday
a) This contract is between Simon Roberts Illustration trading as Painting in France registered in the United Kindom and the client. All bookings are subject to these terms and conditions.
b) All communications by the Company in relation to your holiday will be sent to the address or email address stated on the booking form.
c) All bookings must be made through an authorised representative of the Company. At the time of booking the Company booking form must be completed and submitted together with a deposit of 35% of the total cost of the booking.
d) Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.
e) Your holiday must be paid in full at least 6 weeks before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total amount shown on the booking form in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.
f) If you book within 6 weeks of your departure date payment must be made in full at the time of booking.
g) All special requests, such as dietary requirements, should be noted on the booking form.
h) The Company will provide the service as set out and confirmed by email.
2. Price Policy
a) The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.
b) The Company reserves the right to notify you of any increase in price before accepting your booking.
c) After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking, the price of your holiday is subject to the possibilities of surcharges in certain limited circumstances. However, a surcharge will only be levied to allow for variations in transportation cost, including cost of fuel. Only amounts in excess of this 2% will be surcharged. Surcharges will be notified by a revised Confirmation Invoice sent to you.
d) If a surcharge would increase the total holiday price shown on your original Confirmation Invoice by 10% or more, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.
e) Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.
f) The financial commitments offered above by the Company mean that the Company is not able to reduce the holiday prices should the value of the British Pound strengthen.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another holiday from us or (iii) to cancel your holiday. Compensation may be payable in cases of major change as detailed below.
b) No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times and restaurant and accommodation changes to a comparable or superior standard.
c) Major changes include cancellation and accommodation changes to an inferior standard of accommodation.
d) Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
e) The Company reserve the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. If your holiday is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.
f) If you fail to pay the balance of the holiday price at least 6 weeks before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below
g) The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.
4. Cancellation and Changes by You
a) You may cancel your holiday at any time providing you notify the Company in writing. The following charges will be levied on any cancellation:
- 30 days or more 50% of Deposit
- 15 – 30 days 100% of Deposit
- 8 – 15 days 80% of Tour Cost
- 1 – 7 days 100% of Tour Cost
b) After the itinerary is confirmed, the client is permitted free of administration charges one set of amendments, though will be liable for any added cost this may add to the tour, including hotels etc. Any further modifications, which are instigated by the client, will incur a charge of £100 due to communication and administration expenses that may have incurred.
5. Our Responsibilities
a) The Company does not own or manage transpport, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such transport, accommodation, restaurants, and other facilities and services have been inspected.
b) The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
d) The Company regret that no refund will be made on unused tickets where travel, or other types of ticket, unless a refund can be obtained from the carrier or provider.
6. Your Responsibilities
a) You are responsible for arranging your own travel insurance. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.
b) Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
c) You are responsible for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
d) By booking a holiday with Painting in France you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
e) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
f) All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.
The Company forbids smoking in any vehicle or accommodation operated by the Company. All accommodation will be reserved with non-smoking rooms. No smoking is allowed inside the accommodation. Outside please ensure all cigarette butts are cleared away.
The Company will undertake to ensure the safety of the client throughout the tour, however aspects of each particular tour may not be without an element of danger.
This agreement releases Painting in France from all liability relating to injuries that may occur during the holiday. Payment of this holiday is an acknowledgment that, the client agrees to hold Painting in France entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence.
I also acknowledge the risks involved in this holiday. I swear that I am participating voluntarily and that all risks have been made clear to me. Additionally, I do not have any conditions that will increase my likelihood of experiencing injuries while engaging in this activity.
By booking, I forfeit all right to bring a suit against Painting in France for any reason. In return, I will receive painting tuition or guided activities I will also make every effort to obey safety precautions and as explained to me verbally. I will ask for clarification when needed.
The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.
a) If you have a problem during your holiday, please inform the relevant hotel, local agent of other suppliers immediately so that they can endeavour to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, your should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
b) Any dispute that may arise will be governed by British law and both parties shall submit to the jurisdiction of the British Courts.
c) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
11. Data Protection Act
It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfill the Company’s contract to you.